Terms and conditions

These Terms and Conditions set out the basis on which Riva Rooms & Studios (as defined below) will provide accommodation and other products and services at its hotel to Customers (as defined below) and Guests (as defined below). By making a Booking the Customer agrees to comply with these Conditions.

  • “Customer” means a person who makes the Booking
  • “Riva rooms & studios” means Riva Hospitality Sa (registered company number CHE-413.101.084) and includes all their sub-brands.
  • “Guests” means the Customer and any third parties they invite to the Hotel in connection with the Booking.


The contract shall come into force upon riva rooms & studios acceptance of the customer’s application. At its discretion, the hotel may confirm the room reservation in writing.

The parties to the contract are riva rooms & studios and the customer. If a third party placed the order on behalf of the customer, then that party shall be liable instead of riva rooms & studios for all obligations arising from the hotel accommodation contract as joint and several debtors together with the customer, in so far as the hotel has a corresponding statement by the third party.

There is no capacity for extra beds in riva rooms & studios.

Any claims against riva rooms & studios shall generally be time-barred one year after the commencement of the general statute of limitations dependent upon knowledge of Civil Court.


riva rooms & studios will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at riva rooms & studios`s standard rates from time to time.

Cancellation Policies

Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Customer has been informed of such Condition, in the event of cancellation of the Booking, all Charges applicable to that Booking remain payable in full.

Where the Customer fails to give sufficient notice of cancellation or fails to arrive (no show) at the Hotel, the Booking will be deemed cancelled and the Customer must pay the Hotel the full amount of the whole booking.

riva rooms & studios may at any time cancel a Booking if the Hotel becomes unavailable due to circumstances outside riva rooms & studios`s control in which caseriva rooms & studios will pay the Customer a full refund of any Charges and any booking fee paid.

riva rooms & studios may at any time cancel the Booking if the payment details provided by the Customer are invalid and the Customer fails to provide alternative valid details.


Payment can only by made by credit card when booking. You will be charged 100% of the total amount. If you choose a Non-Refundable price you will be charged 100% of the total amount. All reservations will be charged in local currency CHF and based on the international exchange rate at the time of booking.

Supplements may not calculated automatically in the total costs and will have to be paid for separately during your stay.

Check in and Check out

Check-in time at the Hotel booked is from 2 PM. Check-in prior to 2 PM may be available by prior arrangement with an additional charge and subject to availability.

Check-out time at the Hotel booked is 10.00 AM. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. (In the absence of such prior arrangement, failure to check-out by 10.00 AM may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate.

House Rules

The house rules are part of the terms and conditions.

In case of violation of any of the house rules and in disregard of instructions of the hotel staff, riva rooms & studios is entitled to terminate the contract of accommodation without notice and to give the guest a ban. Services already paid will not be refunded.

Damage clause

By clicking the box which signifies that you accept riva rooms & studios`s terms and conditions, you acknowledge and accept responsibility for any damage caused to riva rooms & studios by you, other members of your party, or anyone invited to riva rooms & studios by you or anyone in your party. Further, you hereby authorize riva rooms & studios to charge your credit card (the same credit card that is used to secure this reservation) for the entire amount required to restore the damaged area back to the condition it was prior to your arrival.


The court of jurisdiction is Ticino (Switzerland). These terms and conditions are governed by the law of the Swiss Confederation.


The invalidity of one or more provisions, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a content closest regulation.